Create Call Queue Groups in RingCentral
Log in to the Admin section of RingCentral.
Click on "Phone System" > "Groups" > "Call Queues"
Click "+ New Call Queue"
Name the Group and enter the extension number using the below listings. Remember to turn Automatic Call Recording to the "on" position.
Sales - 1
HR - 2
Scheduling - 3
Billing - 4
Select a manager for the group and then add users as desired.
When finished, you can edit the voicemail instructions, call handling, etc. just like with a regular direct line number.
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