Hello all,

We've heard your questions — and we've got answers.

In response to the confusion surrounding our third-party payer process, we have published an updated PDF guide that walks you through everything you need to know. See attachment. This has also been added in the Learning Center Section in the Support Portal.

This resource covers:

• What each 3rd party payer is (Bright Horizons, Paradigm, Pocket RN)

• Who's it for

• Why it matters

• How to get started

If questions remain after reviewing, please reach out to your franchise business coach directly before taking action.

We're committed to making sure every franchisee has the clarity and tools needed to operate with confidence. Thank you for your feedback!