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    • Announcements

    • Unowned Territory Clarification

      Recently we've experienced the need to clarify our policy regarding franchise activity in territories that are not currently owned by another 2nd Family franchisee. While this policy is not changing, we are clarifying the distinction between acceptable

    • AxisCare - How to Schedule and Pay for Orientation and Training

      Hi all - we've fielded a few questions about the process for conducting an orientation recently. One of the aspects of that process for which we didn't have any documented material was the process of scheduling and paying caregivers for orientation. Here's

    • Support Office Closed Friday, July 3rd

      Hi all, In honor of the 250th anniversary of the greatest country on Earth, our support office will be closed on Friday, July 3rd. We will resume normal support hours on Monday, July 6th. Happy Independence Day to all!

    • Monthly Marketing Campaign Announcement

      New Monthly Marketing Campaigns Program Launching in August We are excited to introduce a new systemwide sales and marketing resource: Monthly Marketing Campaigns. Each month, the Home Office Support Team will provide franchise owners with a focused referral

    • New Sales and Marketing Launch Guide

      Today we're releasing an updated version of our Sales and Marketing Launch Guide! Version 4.0 has some substantial changes, so please be sure to read the document in its entirety. The focus of the changes is on the process of developing referral relationships

    • Popular Topics

    • Unowned Territory Clarification

      Recently we've experienced the need to clarify our policy regarding franchise activity in territories that are not currently owned by another 2nd Family franchisee. While this policy is not changing, we are clarifying the distinction between acceptable

    • New Client Agreement Issue

      We are currently experiencing an issue with the new client agreement. A validation field is causing the form to not be submitted. The developers are aware of the situation and are actively working towards a solution. The ETA for a fix is by the end of

    • Issue Related to Downloading Documents from the Support Portal

      Zoho is currently investigating an issue that is affecting all of their Zoho Desk users. Documents posted in the support portal are not currently available for download. We will report back with more information as we receive it from Zoho. In the meantime,